Returns Information

Returns and Cancellation policy

We hope that you will be delighted with everything you buy from us. However, if you are unhappy with your products for any reason, you can cancel, amend or return them to us in accordance with this returns policy.

If you wish to cancel your order, please email immediately. If your order has already been dispatched, it cannot be cancelled or amended.
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge.

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you, provided you return the damaged item(s) to us within 2 days of taking delivery. Please return to: J&S Concepts Limited, Tunbridge Wells, TN2 5QT

If we have sent you an incorrect item, please notify us as soon as possible and return the incorrect item to us within 2 days and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered, we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned.